Refund Policy

At flyingeagleskate.com, we want every customer to have a clear and fair understanding of our return, exchange, refund, and after-sales process.

If you need to return an item, request an exchange, cancel an order, or report a product issue, please review the policy below carefully.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item should be in the same or reasonably preserved condition as when you received it, unworn or unused, with labels and original packaging where applicable.

You will also need a receipt, order confirmation, or other proof of purchase.

Reasonable indoor inspection or fitting of the product will not automatically make the item ineligible for return.

Products that have been materially damaged due to misuse, accidents, improper installation, unauthorized modification, or other customer-caused damage may not qualify for a full refund.

Cancellation

Before Shipment

You may request to cancel your order if it has not yet left our warehouse.

Please contact our customer service team as soon as possible at:support@flyingeagleskate.com

We will make reasonable efforts to cancel the order before shipment.If the order is successfully cancelled before shipment, the refund will be issued to your original payment method.

After Shipment or Delivery

If the order has already been shipped, cancellation may no longer be possible.

After receiving the product, you may request a return in accordance with this policy.

If the return is due to personal reasons, such as selecting the wrong size or model, not liking the product, changing your mind, or no longer wanting the item, the customer is responsible for the applicable original shipping cost and return shipping cost.

We do not charge a separate 5% handling fee simply because an eligible return or cancellation is requested.

How to Request a Return

To request a return, please contact us at:

support@flyingeagleskate.com

Please provide:

• Your order number

• The product you wish to return or exchange

• The reason for the return or exchange

• Clear photos or videos where reasonably necessary for damaged, defective, incorrect, or incomplete products

Our U.S. and EU return warehouse addresses are listed below.

However, please contact our customer service team before shipping your return so that we can confirm the correct warehouse for your order and provide the applicable return instructions.Please do not send a return to a warehouse without confirmation from our customer service team.

Sending an item to the wrong warehouse may delay receipt, identification, processing, or refund.

Return Warehouse Addresses

European Union Return Warehouse

Warehouse: FlexForward (CN51057)

Region: Germany

Address:

Am Herrenhäuser Bahnhof 26
30419 Hannover
Germany

Phone:

+49 1521 9209991

This warehouse is used for eligible returns from supported European Union destinations.

Please contact us before shipping your return so we can confirm whether this warehouse applies to your order.

United States Return Warehouse

Warehouse: Return Helper (CN51057)

Region: United States

Address:

18350 San Jose Ave
City of Industry, CA 91748
United States

Phone:

+1 213-232-7455

This warehouse is used for eligible returns from the United States.

Please contact us before shipping your return so we can confirm the applicable return instructions.

Returns From Other Regions

For orders delivered outside the United States or supported European Union destinations, please contact: support@flyingeagleskate.combefore returning the product.

We will confirm the appropriate return location based on the original delivery country, product, and order circumstances.

Do not send an international return to the U.S. or EU warehouse unless our customer service team has confirmed that warehouse for your order.

Return and Exchange Shipping Costs

Responsibility for shipping costs depends on the reason for the return or exchange.

Product Defect, Shipping Damage, Incorrect Item, Missing Items, or Our Error

If the return or exchange is required because:

• The product has a verified defect

• The product was damaged during delivery in a way that affects normal use

• We sent the wrong product

• Items or accessories are missing from the order

• The product materially differs from what was ordered due to an error on our part

flyingeagleskate.com will be responsible for reasonable shipping costs associated with the return or exchange.

Depending on the circumstances, we may:

• Provide a prepaid return label

• Reimburse reasonable return shipping costs

• Send replacement parts

• Arrange a replacement product

• Provide repair or technical support

• Issue a refund

• Offer another appropriate solution

Please contact us before arranging the return so we can confirm the correct procedure.

Size, Preference, Wrong Selection, Change of Mind, or Other Personal Reasons

If you request a return or exchange because:

• The size does not fit

• You selected the wrong size

• You selected the wrong model

• You do not like the product

• You prefer another style, color, or model

• You changed your mind

• You no longer want the product

• Or for another reason unrelated to a product defect, shipping damage, or an error on our part

you are responsible for the applicable shipping costs associated with both the original shipment and the return shipment.

This means that for a return or exchange caused by personal preference or an ordering decision, the customer may be responsible for:

• The actual shipping cost originally incurred to deliver the order

• The actual shipping cost required to send the product back to the designated return warehouse

• Where applicable, the shipping cost for sending an exchanged item

Important Information About Shipping Charges

Please note that flyingeagleskate.com does not make a profit from return or exchange shipping charges.

Our return and exchange service itself is provided without an additional return or exchange handling fee.

The shipping cost is not a fee charged by us for approving, reviewing, or processing a return.

It is the actual transportation cost charged by the shipping carrier or logistics provider.

These costs may include:

• The actual carrier cost of delivering the original order

• The actual carrier cost of returning the parcel to the designated warehouse

• Where applicable, the actual carrier cost of sending an exchanged item

The exact amount depends on factors such as:

• Shipping carrier

• Delivery country

• Return destination

• Parcel size

• Parcel weight

• Shipping service selected

Return or exchange service fee: Free

Shipping costs resulting from a personal-reason return or exchange: Paid by the customer

We do not add a profit margin to these shipping costs and do not treat shipping charges as a source of revenue.

Size and Fit Guidance

Our inline skates are designed with a secure and supportive fit to provide good foot wrapping and stability.

Because of this, some customers may feel that the skates are relatively tight when trying them on for the first time.

This does not always mean that the size is incorrect.

For new skates, the liner and internal fit may need some time to adapt to the shape of your foot.

We recommend trying the skates on a few times indoors, while keeping the product clean and in good condition, to determine whether the fit becomes more comfortable.

Please make sure the skates are only tested indoors and are not used outdoors if you are still deciding whether to return or exchange them.

If, after reasonable fitting, you still believe the size is clearly unsuitable, please contact our customer service team.

We will do our best to provide practical options.

Option 1: Local Resale

If the skates are still in good condition, you may consider selling them to another customer in your local area.

This can help avoid the relatively high cost and longer transit time associated with international returns.

If you choose this option, please contact us.

Depending on your order and circumstances, we may be able to provide a special discount toward purchasing the correct size again.

The exact discount will be confirmed by our customer service team based on the order situation.

Option 2: We May Help Match You With Another Interested Customer

If you are unable to find a local buyer yourself, you may contact us and we may try to help identify another customer who is interested in the same skate model and size.

If we are able to successfully match you with another customer:

• You will only need to cover the actual shipping cost of sending your current skates to that customer

• flyingeagleskate.com will cover the shipping cost of sending the replacement pair to you

• We do not make any profit from the shipping cost you pay; it is only the actual transportation cost charged by the carrier

Please note that this option depends on whether a suitable interested customer can be found.

Because of this, processing may take longer than a standard exchange.

We will keep you informed during the process and provide the next steps once a suitable match is available.

If this option is not suitable or no matching customer can be found, you may still use the standard return or exchange process described in this policy.

Exchanges

If you would like to exchange an eligible product for another size, model, or item, please contact:

support@flyingeagleskate.com

If the exchange is required because:

• We sent the wrong product

• The product has a verified defect

• The product was damaged during delivery in a way that affects normal use

• Items or accessories are missing

we will be responsible for reasonable shipping costs.

If the exchange is requested because:

• The size does not fit

• You selected the wrong size

• You selected the wrong model

• You prefer another product

• You changed your mind

• Or for another personal reason

the customer is responsible for the applicable shipping costs.

We do not charge a separate exchange service or exchange handling fee.

Damaged, Defective, Incorrect, or Incomplete Orders

Because our orders involve international transportation, parcels may travel long distances and pass through multiple handling, sorting, transfer, and delivery stages.

As a result, the outer packaging may sometimes show:

• Minor dents

• Light compression

• Surface wear

• Scratches on the shipping carton

• Other minor transportation marks

In some cases, the product itself may also have very small surface marks, light scratches, or minor cosmetic traces caused during international transportation.

If these minor cosmetic marks do not affect the product's normal function, safety, structural integrity, or reasonable use, they may be considered minor transportation-related marks and do not necessarily indicate a product defect.

However, please contact us as soon as possible if you receive a product with:

• A clear product defect

• Functional problems

• A product that cannot be used normally

• Significant structural damage

• Shipping damage that affects normal use

• Shipping damage that affects safety

• An incorrect product

• Missing items or accessories

• Significant cosmetic damage

Please provide:

• Your order number

• A description of the issue

• Clear product photos

• Where applicable, a video showing the functional issue

We will review the situation and provide an appropriate solution.

Depending on the nature of the issue, the solution may include:

• Replacement parts

• Product replacement

• Repair or technical support

• Return

• Refund

• Another reasonable solution

Please note that minor scratches, light scuffs, packaging compression, packaging wear, or other transportation marks that do not affect normal use do not automatically mean that the product is defective.

We will not make a decision based only on whether a product has a scratch or whether the packaging is damaged.

We will consider whether the issue materially affects:

• Product function

• Product safety

• Structural integrity

• Overall appearance

• Normal and reasonable use

If the damage affects normal function, safety, structural integrity, or reasonable use, we will continue to provide after-sales support in accordance with this policy.

Exception / Non-Returnable Items

Certain types of items may not be eligible for return where permitted by applicable law, including:

• Customized or personalized products

• Gift cards

• Products materially altered or modified by the customer

• Products damaged due to misuse

• Products damaged due to accidents after delivery

• Products damaged through improper installation

• Products damaged through unauthorized modification

• Hazardous materials, flammable liquids, gases, or other items that cannot legally or safely be returned

If you have any questions about whether a specific item is eligible for return, please contact us.

These exclusions do not affect your rights if the product is defective, damaged during delivery, incorrectly supplied, incomplete, or otherwise protected under applicable consumer protection laws.

Condition of Returned Items

Returned products should include, where reasonably possible:

• Original accessories

• Original components

• Manuals

• Original packaging

• Other items included with the product

If a returned product has:

• Missing parts

• Missing accessories

• Material customer-caused damage

• Damage caused by improper use

• Unauthorized modifications

• Other substantial loss of value caused after delivery

this may affect the refundable amount where permitted by applicable law.

Any deduction will be based on a clear and reasonable assessment of the actual loss in value.

We will not automatically reject a return solely because the packaging has been opened or because the customer reasonably inspected or tried on the product.

Refund Processing Time

Once your returned item has been delivered to the designated return warehouse, we will normally inspect and process the return within 3–5 business days.

After the inspection is completed, we will notify you of the result.

If the return is approved, we will issue the refund to your original payment method within 3–5 business days after approval.

Please note that the time it takes for the refund to actually appear in your account depends on the processing and review time of your local bank, credit card issuer, PayPal, or other payment provider.

Processing times vary by country, bank, and financial institution, so the actual time for the refund to reach your account may be longer.

Once we have successfully issued the refund, any additional review, processing, or posting time is determined by your local bank or payment provider and is outside our direct control.

Refund Amount

The refundable amount for an eligible return depends on the reason for the return.

Returns Caused by Product Issues or Our Error

If the return is caused by a verified:

• Product defect

• Shipping damage affecting normal use

• Incorrect item

• Missing item or accessory

• Other error on our part

we will provide an appropriate refund or other after-sales solution, and the customer will not be responsible for reasonable return shipping costs.

Returns Caused by Personal Reasons

If the return is caused by:

• Incorrect size

• Personal preference

• Change of mind

• Wrong model selection

• Wrong size selection

• No longer wanting the product

• Another personal reason

the customer is responsible for the applicable actual transportation costs as explained in the Return and Exchange Shipping Costs section above.

flyingeagleskate.com does not charge a separate return handling fee.

Refund Fees

We do not charge a separate 5% PayPal refund processing fee.

We also do not charge a general 5% return, cancellation, or handling fee simply because an eligible return or cancellation is requested.

Any adjustment to the refundable amount, where permitted by applicable law, will only be made for a clear and reasonable reason, such as:

• Missing parts

• Missing accessories

• Material customer-caused damage

• Applicable actual shipping costs for personal-reason returns

If any adjustment applies, we will explain the reason before completing the refund.

Refund Method

Approved refunds will normally be issued to the same payment method originally used to place the order.

If the original payment method is no longer available, please contact our customer service team for assistance.

Lost Return Shipments

For personal-reason returns arranged by the customer, we recommend using a reliable and trackable shipping method.

Please keep:

• Shipping receipt

• Tracking number

• Relevant shipping records

until the return parcel has been successfully delivered and the refund has been processed.

If the return shipping is provided or arranged by flyingeagleskate.com because of a product defect, incorrect shipment, or another error on our part, we will assist with transportation-related issues based on the circumstances.

Contact Us

If you have any questions regarding returns, refunds, exchanges, cancellations, sizing, or product issues, please contact us.

Email:

support@flyingeagleskate.com

Phone:

+86 183 7475 0791

Service Hours:

9:00 AM – 12:30 PM

2:00 PM – 6:30 PM

GMT+8

Legal Business Name:

Shenzhen Honglan E-Commerce Co., Ltd.

Business Address:

Room 805, Yisheng Building, No. 13 Zhongxing Road

Nansan Community, Buji Subdistrict, Longgang District

Shenzhen, Guangdong 518112

China